Privacy Policy — Hywal

At Hywal, we value your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our services, website, or make a purchase from us. By using our services, you agree to this policy.

1. Information We Collect and Why

We collect certain information to provide and improve our services, process transactions, and communicate with you effectively. The information we collect includes:

  • Information you provide directly: your name, email, phone number, billing details, and any files or requests you send to us.
  • Payment data: collected securely through our payment partner ( Dodo Payments). Hywal does not store credit card numbers.
  • Technical data: IP address, device type, browser, and usage patterns, collected automatically to improve website performance and security.

We use this data to deliver projects, process orders, improve our services, and send essential updates or confirmations related to your purchases.

2. How We Use Your Information

Hywal may use your information to:

  • Provide and deliver our services or digital products.
  • Process payments securely.
  • Respond to inquiries or customer support requests.
  • Send order updates, confirmations, or service-related communications.
  • Improve our website experience and internal processes.

We may occasionally send marketing messages, but only if you have opted in. You can unsubscribe at any time.

3. Data Sharing and Security

We never sell or rent your personal data. We may share limited information only when necessary to:

  • Process secure payments (via Dodo Payments or similar partners).
  • Comply with legal obligations or respond to lawful requests.
  • Maintain website hosting and analytics tools (such as Google Analytics).

All data is transmitted over SSL-encrypted connections, and access to your personal data is restricted to authorized staff only.

4. Your Rights and Control

You have the right to access, update, or request deletion of your personal data. You can also object to certain types of processing, such as marketing emails.

To exercise these rights, contact us at contact@hywal.io.

5. Data Retention

We retain personal data only as long as necessary to fulfill the purposes described in this policy — for example, for legal, accounting, or project delivery reasons. Once data is no longer required, it is securely deleted.

6. Third-Party Links

Our website may include links to external websites (e.g., social networks or partners). Hywal is not responsible for the privacy practices or content of those third-party sites. Please review their respective privacy policies before sharing any personal information.

7. Contact

If you have any questions about this Privacy Policy or how we handle your data, please reach out to us at:

Email: contact@hywal.io

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